Conditions & Cancellation Policy:

• Accommodation Placement Fee and Airport Pickup fee are non-refundable.
• Please note that accommodation will not be confirmed until all invoices are paid in full, completed application form and flight itinerary received by Oz Homestay.
• Accommodation booking is for a minimum of 4 weeks or length of study if shorter than 4 weeks.
• Full homestay fees are only refundable if cancellation received prior to 48 hrs of arrival in Sydney.
• Homestay fees will incur a 50% Cancellation fee if notification received within 48 hrs of arrival.
• Full refund of homestay fees are only given in extreme circumstances after the student’s arrival at Oz Homestay’s discretion.
• If a student wishes to change his/her accommodation Oz Homestay and the family must be informed two weeks in advance. If two full weeks notice is not given, the family must still be paid for this two week period.
• If a student wishes to change families within the period of his/her original booking then an administration fee will apply. Change of family after the initial booking period will be treated as a new placement and a new placement fee must be paid.
• No airport transfer refund applies if a student cannot locate the driver. The student must call emergency numbers & follow our instructions. We will contact the driver and make sure that student and driver link up. Students that make their own way to the host family without calling emergency numbers and following our instructions will not have their transfer fee refunded.
• Holiday Fees: Students returning to their home country pay 50% of homestay fee to reserve their rooms. Copy of flight itinerary must be provided to Oz Homestay in advance of holiday. Students pay full rate while they are in Australia whether the room is occupied or not.
• Public Holiday Surcharges: Students wishing to arrive on Australian public holidays such as Easter, Christmas and New Year will incur an additional surcharge of $150.
• All homestay fees are payable to Oz Homestay in advance. Ongoing payments can be made according to Oz Homestay’s invoices.